Support Resources for the Penn Community

When work and life present personal challenges, there are many supportive University services available to you and your family. If you’re concerned about your emotional well-being or that of someone you know, we encourage you to reach out to these resources.

For Emergencies
If you need immediate assistance, call the Public Safety Emergency Communications Center at 215-573-3333 or 511 from campus phones.

Support and Care for Faculty and Staff
Penn’s Employee Assistance Program (EAP) provides eligible faculty and staff and their families access to free, confidential counseling and referral services for personal and professional life issues from any location.

You can reach Penn EAP 24 hours a day, 7 days a week at 1-866-799-2329, email, or visit

EAP services are also available by webchat, video, and through face-to-face sessions. Penn’s Health Advocate EAP counselors will connect you with the right experts at the right time: masters level clinicians, work-life specialists, medical bill negotiators, and financial and legal professionals. In addition, Health Advocate offers multi-language capabilities.

Please visit the behavioral health coverage webpage for more information about behavioral health benefits available through Penn’s medical plans for eligible faculty and staff and enrolled dependents.

Support and Care for Students
If you’re concerned about the emotional well-being of a student you know, Penn’s 898-HELP line (215-898-4357) is the go-to resource for support.

Calls will be answered 24 hours a day, 7 days a week by Division of Public Safety professionals trained by staff from Counseling and Psychological Services (CAPS). For details, visit

You can call CAPS: 215-898-7021 (weekdays) or 898-HELP (215-898-4357) (nights and weekends – ask for the CAPS counselor on call).

Other resources available to the Penn community include:

Office of the Chaplain215-898-8456
Student Intervention Services: 215-898-6081
Student Health Service: 215-746-3535
Weingarten Learning Resources Center215-573-9235
Special Services in the Division of Public Safety: 215-898-6600
Guidelines for Responding in the Classroom
Graduate Student Center: 215-746-6868
College Houses and Academic Services: 215-898-5551

School Advising and Student Affairs Offices
Annenberg School for Communication: 215-573-6349
School of Arts and Sciences: 215-898-6341 (College) or 215-898-7577 (Graduate School)
School of Dental Medicine: 215-898-4550
School of Design: 215-898-6210
School of Engineering and Applied Science: 215-898-7246
Graduate School of Education: 215-898-7019
Law School: 215-898-7491
Perelman School of Medicine: 215-898-7190
School of Nursing: 215-898-6687
School of Social Policy and Practice: 215-746-5895
School of Veterinary Medicine: 215-898-3525
Wharton School: 215-898-7613 (Undergraduate) or 215-573-5756 (Graduate School)

Craig R. Carnaroli, Executive Vice President
Jack Heuer, Vice President, Division of Human Resources